Shipment
processing time
The item processing time is the time from receiving your order to dispatch. After receiving your order, we conduct strict quality control and testing to ensure the quality of the product to your satisfaction before dispatch. It usually takes 2-7 working days to process your order. However, please note that the processing time may also be affected by the stock level of individual items, the season, national holidays, etc.
*If you would like to cancel an item in your order, simply send us a request via email or contact form. We will get back to you within 24 hours. We cannot cancel orders that have already been shipped, allow changes or make address changes.
Delivery time = processing time + shipping time
shipping time
Once your order has been shipped, the estimated delivery time is between 5 and 12 business days, depending on your country or region.
For your information, we provide the following delivery times broken down by country:
| COUNTRY |
|
SHIPMENT
|
DELIVERY TIME |
|
|---|---|---|---|---|
|
|
Over 45 EUR 35 - 44.99 EUR 0 - 34.99 EUR |
For free 4.99 8.99 |
5-8 working days | standard |
|
|
Over 45 EUR 35 - 44.99 EUR 0 - 34.99 EUR |
For free 5.99 9.99 |
5-9 working days |
|
|
|
Over 45 EUR 35 - 44.99 EUR 0 - 34.99 EUR |
For free 4.99 8.99 |
7-12 working days |
|
| France | Over 69 EUR 35 - 68.99 EUR 0 - 34.99 EUR |
For free 5.99 8.99 |
7-12 working days |
|
| Netherlands | Over 69 EUR 35 - 68.99 EUR 0 - 34.99 EUR |
For free 6.99 9.99 |
7-12 working days |
|
| Belgium | Over 69 EUR 35 - 68.99 EUR 0 - 34.99 EUR |
For free 9.99 12.99 |
9-15 working days |
|
|
|
Over 69 EUR 35 - 68.99 EUR 0 - 34.99 EUR |
For free 9.99 12.99 |
10-17 working days |
|
Where can I find my tracking number?
When your items are shipped, you should receive an automatic email notification from the system providing you with a tracking number.
If you haven't received one or the tracking number doesn't work, don't worry. Contact us and we'll solve the problem!
Please send us an email to info@vinomara.de and we will be happy to help.
Unexpected delays
In some cases, delivery may take longer than the standard shipping times listed above. External factors may cause shipping delays, such as international customs clearance and holidays, which are beyond our control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.